- Knowledge Management Leader: Knowledge Systems Architect, KCS Coach, Self/Peer Support Strategist o Tech Support Manager: Customer-focused collaborator, Metrics-driven Support mgr (KPIs)
- Program Manager: Knowledge Program mgr, design/develop/scale-up KBs, drive adoption, change agent
- Collaboration Enabler: Expert Community Strategist - SharePoint, Lithium for tech support
- Instructional design specialist: Design/develop tech content, curriculum for product trainings, tutorials
- Change Agent: Fast learner, adopter of new tech/continuous improvement, thrives in high change env
Blog Posts by Hari Devanath
May 03, 2018 | By Hari Devanath
Featured Knowledge Articles in March '18
MapR Support has made significant advances toward simplifying access to expert knowledge and solving technical questions on product usage and performance. With several hundred resolved cases in any given month, learnings from the Support team are always...Read more
March 28, 2018 | By Hari Devanath
MapR Support Portal: Answers at Your fingertips!
Why Self-Support? As products are designed increasingly with ease-of-use in mind, self-service for usage and troubleshooting has become the norm. Consumers expect self-service mechanisms to answer questions related to product usage and to help troubleshoot...Read more
50,000+ of the smartest have already joined!
Stay ahead of the bleeding edge...get the best of Big Data in your inbox.