3 min read
We want to keep you updated on our progress as a company.
We are pleased to report that MapR continues to be actively engaged in a strategic transaction with the aim of successfully continuing operations. These discussions are progressing to an advanced stage quickly. As required by Federal and California law, today we notified our employees that we are extending the WARN notice period to provide more time for these discussions to reach a conclusion.
To be clear, MapR continues its operations at this time. We are continuing to engage our customers in new opportunities and supporting our existing customers and partners globally. We would like to assure our customers of the following:
Product. No staff associated with the continued development of the MapR product has been affected.
Support. MapR remains able to meet its technical support obligations under the agreements with our customers.
Professional Services. MapR has retained US-based professional services personnel and is far along to transferring EMEA and APAC services to our strategic partners.
Ongoing Account Management. As discussed, MapR is moving to an indirect model such that MapR employees will not have ongoing account management responsibilities to end customers. Instead, our partner network will serve this function. For our larger customers we will also provide centralized account management support from MapR HQ, in recognition of the value of our relationship and to assist our customers in making a smooth transition to this new go-to-market model.
We will do our best to update you with news on these developments shortly.
For support, use the MapR Support Portal to reach our support team. The support portal also has a large number of knowledge base resources, FAQs and much more that your teams may find valuable if they have not used it.
For renewing and expanding licenses please email firstname.lastname@example.org.
Don't forget that there is a wealth of FREE training resources on the hottest topics available on demand, online at Free On-Demand Professional Training.
Thank you again for your continued support.
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