MapR Introduces Machine Learning Powered Customer 360 Quick Start Solution

November 21, 2016

Real-time customer analysis aids in improving customer experience, targeting, and new revenue programs

MapR Technologies, Inc., provider of the industry’s only Converged Data Platform, today announced the immediate availability of the MapR Customer 360 Quick Start Solution powered by the MapR Converged Data Platform. Using advanced, real-time analytics to deliver hyper-relevance at the point of sale, social interaction or ecommerce site, marketing organizations can engage with MapR data scientists to deploy the MapR Converged Data Platform on their road to digital transformation.

“In the C-Suite, CMOs may have the most to gain and the most to offer by adopting real-time Customer 360 use cases,” said Dave Jespersen, senior vice president, worldwide services, MapR Technologies. “Digital marketers now have enormously powerful tools with which to understand and adjust to how customer and markets evolve and this Quick Start Solution puts them on the fast track for realizing the benefits.”

Traditional CRM powered Customer 360 solutions break down when data volumes and variety are added to the picture en masse. Predictive and accurate customer analytics stem from richer data sets (e.g. social, credit, behavioral) and machine learning models. Marketers are getting a clearer vision of what a data-driven marketing organization must support such as sales and marketing operations, content and ad targeting, and voice-of-the-customer.

Details of MapR Customer 360 Quick Start Solution (QSS)

The core of the Customer 360 QSS is to plan and execute machine learning models to address key digital marketing imperatives for the CMO.

Use cases include customer upsell and cross sell, micro segmentation, call center analytics, and content targeting recommendation engine. As part of the QSS, MapR Professional Services provide discovery and planning (1 Week), and development and project execution (5 Weeks). The execution phase includes curation of data sources, machine-learning iterations (features, modeling, metrics), knowledge transfer to customer to maintain / implement solution, and continuous training and consultation about tools and use case roadmap.

Availability

The new MapR Customer 360 Quick Start Solution is available today from MapR worldwide.

REGIONS

About MapR Technologies

MapR Technologies is a visionary Silicon Valley software company and creator of the next-generation data platform for AI and analytics, with the scale and reliability required by enterprise-grade, mission-critical deployments. The MapR Data Platform delivers the power of dataware to accelerate data-driven innovation. Forward leaning companies such as Cisco, Philips, and Société Générale, are able to create new data-driven solutions to outperform the competition. Learn more: mapr.com.

MapR is a registered trademark of MapR Technologies, Inc. in the United States and other countries. Other names and brands may be the property of others.

Media Contacts

Beth Winkowski
MapR Technologies, Inc.
(978) 649-7189
bwinkowski@mapr.com

Kim Pegnato
MapR Technologies, Inc.
(781) 620-0016
kpegnato@mapr.com