Grow your DataOps Skills with Training from MapR Academy


MapR Academy FAQ

MapR Academy offers a variety of courses, from introductions to variety of topics in big data and the internet of things, to long, lab-focused courses for technical professionals. All courses provide interactions and clear graphics, and depending on the course, hands-on lab activities. Anyone with a web browser can enroll. All courses can be repeated as often as desired. All MapR Academy courses are interactive and mobile-responsive, available 24/7.

View all available MapR Academy courses.

  1. Click the REGISTER button for any course in
  2. Fill out the new MapR Academy account form
  3. You are registered for your course and can begin at any time

To create a MapR Academy account, follow these steps:

  1. Go to
  2. At the Login pane, click the option to register shown here Login Pane
  3. Enter the email address that will be associated with your account: Email Address
  4. Complete the account creation form: Account Creation
  5. Once you've submitted the form, you will need to verify your email account by checking your email.
  6. Then, click the link provided in your email and set your password.

Return to your Profile page by clicking in the upper right corner. From there, you can update your profile settings and view the status of all courses you have registered for.

Click the link in the email that was sent when you registered, and enter a corrected email address. You will then receive an email to reset your password, follow the instructions to log in.

A MapR account is used at to allow you to download and install the resources available in our Resource Library, like eBooks and technical docs, as well as the MapR Sandbox.

A MapR Academy Account creates a profile that allows you to register for training courses at, and to access the MapR Community resources. You can use the same email address for both accounts, but they are separate accounts.

  1. Log into
  2. Click the drop-down arrow on the upper right
  3. Select "My Profile"
  4. All enrolled courses and completion statuses are listed Completion statuses are listed
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MapR Academy on-demand courses stream content from a content management system (CMS). In some cases, a personal or corporate firewall will block content from common CMS domains to reduce the risk of malware being downloaded. The security settings for your web browser will allow MapR Academy content from our specific CMS domains to display, while still protecting your system from other, unknown content.

To resolve common display errors, you must provide security exceptions for the following domains:

For Corporate Firewalls:
Submit a ticket with your IT department, to request access to content from the domains listed above.

For Private Users:
Follow the directions for your specific OS and browser to allow content from the domains listed above. Note that the directions to allow domain access can vary even between versions of the same browser, so make sure that you find the steps for your specific browser and OS combination.

Many of the quizzes on MapR Academy are built using Flash. Make sure you are using the latest version of your browser and the latest version of Flash in order to take the quizzes.

If you have taken a quiz but did not pass it, you may retake it as many times as you like until you pass. Once you have passed a quiz with a score of 70% or higher, you cannot retake or review quiz materials.

Most courses in MapR Academy include one or more hands-on lab activities. Your course's specific lab guide will have a link to the appropriate sandbox for the course. Labs can be completed by downloading and installing either VMware or VirtualBox, and the appropriate MapR Academy sandbox. Both of these options are free.

A Certificate of Course Completion is earned by completing a course. The Certification is earned by passing a certification exam.

For more information about obtaining a Certificate of Course Completion, see: How do I get my Certificate of Course Completion?

For information on how to take a Certification exam, see the Certification Exam FAQ, including: How do I register for an exam? and How should I prepare for an exam?

Earn the Certificate of Course Completion by engaging with all elements of a MapR Academy course:

  • Click through all aspects of every lesson
  • Click the Verify Lesson completion button at the end of every lesson
  • Complete and pass all quizzes

When you have done all these actions, all the tasks will show the red check mark, as shown in this example:

All the tasks will show the red check mark

Check here for information on how to view and save your Certificate of Course Completion: How do I get my Certificate of Course Completion?

Once you have earned your Certificate of Course Completion, you will have access to view and save your certificate.

To obtain the certificate, click on the View certificate link in the top of the Course Curriculum page:

Obtain the certificate

Another way to see your Certificate is from your profile, which lists all courses registered for and completed. Your Certificates of Course Completion also appear there.

Another way to see your Certificate is from your profile

An example of a Course Completion Certificate is shown below:

Course Completion Certificate

Not at this time. Instructor-led or virtual training courses are sometimes offered in different languages. For more information, contact MapR Sales.

Instructor-Led Training FAQ

In addition to MapR Academy on-demand training, we offer instructor-led courses in both traditional and virtual classroom formats around the world. All courses are led by dynamic instructors, experts in their subject area, certain to engage and inform.

Further information on this type of classroom instruction is available online. Want to bring the training to your team, on site at your venue? Visit the Instructor-led Training detail page to learn more.

Contact your MapR Sales Rep, or write to us at - be glad to set something up! Click here to see our full Instructor-led course catalog.

To be eligible for a refund, you must send a cancellation request at least 14 business days prior to the start of the class. If you prefer, we can, at our discretion, transfer your registration to a future class of equal value.

Students who do not cancel within 14 business days and/or do not attend the class will not receive a refund and will be charged the full amount.

MapR Certification Exam FAQs

There are 5 steps to taking an exam:

  1. Register
  2. Reserve a test session day and time
  3. Test your system compatibility
  4. Take the exam
  5. Get your results

  1. Register for the exam

    MapR exams are available for purchase exclusively on MapR Academy. You have 6 months to complete your certification after you purchase the exam. After 6 months have expired, your exam registration will be canceled.

    1. Sign in to your profile at
    2. Find the exam in the catalog and click Purchase
    3. Use a Credit Card to pay for the exam (If you have a Voucher Code enter it in the Promotion Code field to apply the discount)

    You may use a Visa, MasterCard, American Express, or Discover Credit Card. The charge will appear as MAPR TECHNOLOGIES on your credit card statement. Look for a confirmation with your Order ID.

    Confirmation with your Order ID
  2. Reserve a test session

    MapR exams are delivered on a platform called PSI. When you are ready to schedule your exam, go back to your profile in, click on your exam, and click the Continue to PSI button to proceed to scheduling. This will log you into

    NOTE: You will reserve a test session time that's at least 24 hours in advance, subject to availability so plan ahead!

    1. Once you are logged in to go to Schedule an Exam. Your eligible exams will be displayed. Only exams that you've purchased will be eligible for scheduling.
    2. Choose an exam Date up to 60 days in advance of your current date, and a time for the start of the exam.
    3. Choose the timezone in which you will be taking the exam and click Next Choose the timezone
    4. Choose a day, a time, and a time slot for your exam and then click Next. The exam session will be 2-3 hours depending on the exam. Choose day
    5. Complete your system compatibility check. NOTE: You should do this from the computer you will be taking our exam from. You can come back to the Compatibility Checker later if you're not currently on the computer you'll be taking the exam. Compatibility check
    6. Read and Click through the Innovative Exams Candidate Agreement. Innovative Exams Candidate Agreement
    7. You will receive an Email confirmation from MapR Academy that includes a link to your exam registration in MapR Academy. Use that link to return to MapR Academy. This will log you into your MapR Account, and you can click over to PSI on the day of your exam.
    8. Read your exam reservation and confirm. Note: To Cancel a reservation you must complete the cancellation at least 24 hours in advance. Cancellations made less than 24 hours in advance are considered a No Show and recorded as a Failed exam. You will not be reimbursed for cancelling your exam less than 24 hours in advance, or not showing up on time for your exam. Schedule Exam
    9. Once confirmed, your reservation will be in your My Exams tab of Innovative Exams. My Exams
    10. Check your email for your Exam Session reservation confirmation.
  3. Test System Compatibility

    We recommend that you check your system compatibility USING THE COMPUTER AND NETWORK YOU WILL BE USING FOR YOUR EXAM SESSION, a couple of days before your exam to make sure you are ready to go.

    These are the system requirements:

    • Mac, Windows, Linux, or Chrome OS
    • Google Chrome or Chromium version 32 and above
    • Your browser must accept 3rd party cookies for the duration of the exam ONLY
    • Install Innovative Exams Google Chrome Extension
    • TCP: port 80 and 443
    • 1GB RAM & 2GHz dual core processor
    • Minimum 1280 x 800 resolution
    • Sufficient bandwidth to share your screen via the Internet
  4. Take your exam

    • Make sure your Internet connection is strong and stable
    • Make sure you are in a quiet, well-lit room without distractions
    • Clear the room - you must be alone when taking your exam
    • No breaks are allowed during the exam, use the bathroom before you log in
    • Clear your desk of any materials, notebooks, and mobile devices
    • Silence your mobile and remove it from your desk
    • Configure your computer for a single display
    • Close out of all other applications except for Chrome

    We recommend that you sign in 30 minutes in advance of your testing time so that you can communicate with your proctor, and get completely set up well in advance of your test time.

    You will be required to share your desktop and your webcam prior to the exam start. YOUR EXAM SESSION WILL BE RECORDED. If the Proctor senses any misconduct your exam will be paused and you will be notified by the proctor of your misconduct. If your misconduct is not corrected, the Proctor will shut down your exam, resulting in a Fail.

    Examples of misconduct and/or misuse of the exam include, but are not limited to, the following:

    • Impersonating another person
    • Accepting assistance or providing assistance to another person
    • Disclosure of exam content including, but not limited to, web postings, formal or informal test preparation or discussion groups, or reconstruction through memorization or any other method
    • Possession of unauthorized items during the exam. This includes study materials, notes, computers and mobile devices.
    • Use of unauthorized materials (including "brain-dump" material and/or unauthorized publication of exam questions with or without answers
    • Making notes of any kind during the exam
    • Removing or attempting to remove exam material (in any format)
    • Modifying and/or altering the results and/or scoring the report or any other exam record

    MapR Certification exam policies can be viewed at:

  5. Get your Results

    • Your exam will be scored immediately and you will receive a Pass or Fail
    • Your exam results (pass or fail) will be emailed to you
    • If you Pass, your certificate will be placed in your profile at
    • From your profile you can view your certificate and share it on LinkedIn
    • You can add your certificate to your LinkedIn profile by clicking the Add to profile button and accepting the form
    Linkedin profile

Examinees are allowed to cancel or reschedule their exam with at least 24-hour notice without a cancellation penalty. If they cancel or reschedule within 24 hours of the scheduled appointment, the examinee will forfeit the entire cost of the exam and they will need to pay for it again to reschedule. Examinees must cancel or reschedule their exams more than 24 hours in advance to receive a full refund and remain eligible to take the exam.

To cancel an exam, the examinee logs into and clicks My Exams, selects the exam to cancel, and then selects the Cancel button to confirm their cancellation. A cancellation confirmation email will be sent to the examinee following the cancellation.

Your certification history is accessible on your profile in

Sign in to and look at your profile in the upper right corner. If you've been certified it will display in your profile, with a link to your digital certificate and a button to share your certificate to your Linkedin profile.

Linkedin profile

It is the responsibility of the Test Taker to maintain connectivity to the exam for the entire test session. MapR is not responsible for the loss of a test session should connectivity to the exam fail. If you lose connectivity to the exam, get back on as soon as you can. Time will not be added to your exam, but you can continue until time runs out. It is your responsibility to reconnect to the exam within the exam session time, and complete your exam.

The exam proctor will try to assist you, but it is your responsibility to ensure you have a reliable connection to the exam service. If you are unable to re-establish connectivity to your exam, your session will time-out (most exams are 2-hour maximum) and your exam will be scored at the point at which you disconnected from the exam. No refunds will be given for an unintentional disconnect.

You have 6 months to complete your certification from the time of purchase in After 6 months have expired, your exam registration will be automatically canceled. There are no refunds for expired certification purchases.

MapR Certification exams are non-refundable. If you have purchased an exam by mistake and you need a different exam, we can change the exam registration to a different exam, but we do not refund exam sales.

Once you purchase an exam you will have 6 months to take the exam. We recommend that you download the Study Guide for the certification you're interested in, complete all of the recommended training in the study guide, and then make your exam purchase when you're ready to complete the certification. If your exam registration expires after 6 months, you will not be refunded.

MapR Certifications do not expire. Once you get certified in a role, such as Cluster Administrator, at a given version such as 5.1, that version of your credential remains. The certification will continue to evolve and update with the software however, and your Cluster Administrator 5.1 credential will become obsolete on its own. When MapR version 7.x is the version in use, version 5.x will be less valuable to you and to your employer.

We encourage credential holders to remain current with their credential, and we offer recertification at a significant discount to keep you up to date.

If you have failed an exam, you may purchase a discounted retake for $100.

Retake exams are not available in the MapR Academy catalogue. If you fail your exam you will receive an email with instructions on how to purchase the discount retake exam.

Retake exams are only valid for those who have taken and failed a certification exam. Retake exams are valid for 6 months from the time of purchase, just like regular first take exams.

You will be required to wait 2 weeks between exam attempts.

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